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Employee and Family Assistance Program
Definitions
Provider
means Shepell-fgi (Family Guidance International), retained by us as the external provider of EFAP services.
Eligible EFAP Services
Professional guidance can offer new insights and information to help you make decisions and resolve problems. You or your Dependents may voluntarily seek confidential, short term professional guidance and counsel for assistance with personal matters such as:
- marital and family problems
- substance abuse
- stress
- anxiety and depression
- career related concerns
- family violence
- bereavement
- eldercare issues
- parenting issues
- advice or referral by a lawyer
- trauma
Where appropriate, the Provider may refer you or your Dependents to specialists and community resources for additional guidance and/or assistance.
Confidentiality
We respect your confidentiality and privacy at all times. No one receives information concerning your use of the program without your written consent. A strict code of ethics concerning confidentiality governs the work of all EFAP professionals. Claims
Neither you or your Dependents will be required to report or make claims for eligible EFAP services. However, if anyone in your family is referred to a long term or specialized service, you may be responsible for charges not covered by your EHC plan or your government health plan. For additional information or to arrange an appointment, just call Shepell-fgi. They can be reached at the following number 365 days a year, 24 hours a day.
CANADA-WIDE TOLL FREE
1-800-268-5211
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